lpt178 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how lpt178 ("lpt178", "we", "us", "our"), the operator of the online gaming platform at lpt178.app, collects, uses, discloses, and protects the personal data of individuals ("Members", "Users", "you") who access or use the lpt178 platform and associated services.

lpt178 is committed to handling your personal data responsibly and in accordance with applicable data protection laws and the requirements of the international gaming authority under which lpt178 operates. This Policy forms part of the lpt178 Terms & Conditions and should be read together with those Terms.

By registering an account, logging in, or otherwise using the lpt178 platform, you acknowledge that you have read and understood this Policy and that lpt178 will process your personal data in accordance with it. If you do not agree with this Policy, you should not use the lpt178 platform.

2. Data Controller

For the purposes of applicable data protection legislation, lpt178 is the data controller in respect of personal data collected through the lpt178 platform. lpt178 determines the purposes and means of processing Member personal data in connection with the operation of its licensed gaming services.

Where lpt178 engages third-party service providers (such as payment processors, game studios, or identity verification providers) to process personal data on lpt178's behalf, those providers act as data processors and are bound by contractual obligations that require them to process your data only in accordance with lpt178's instructions and this Policy.

3. Data We Collect

lpt178 collects personal data in three primary ways: data you provide directly, data collected automatically through your use of the platform, and data received from third parties as part of identity verification and payment processing.

lpt178 does not collect full card numbers or full bank account numbers. Payment processing on lpt178 is handled by PCI-DSS compliant payment processors who transmit only the minimum necessary data tokens to lpt178.

4. How We Use Your Data

lpt178 uses your personal data for the following purposes:

• Account operation: To create, maintain, and manage your lpt178 Member account, process your login credentials, and provide access to gaming services;
• Identity and age verification: To verify that you are who you say you are and that you meet the minimum age requirement of 21 years, as mandated by lpt178's gaming licence;
• Transaction processing: To process deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other approved Malaysian payment channels;
• Regulatory compliance: To meet anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) obligations under applicable law and the terms of lpt178's gaming licence;
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, enforce self-exclusion periods and deposit limits, and administer responsible gaming programmes;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and other prohibited conduct;
• Customer support: To respond to your queries, resolve complaints, and administer dispute resolution;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw consent at any time via your account settings;
• Platform improvement: To analyse usage patterns (in aggregated, anonymised form) to improve lpt178 platform functionality, game selection, and user experience.

5. Legal Basis for Processing

lpt178 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and lpt178 — including account operation, payment processing, and the provision of gaming services;
• Legal obligation: Processing required to comply with applicable AML, CTF, KYC, and gaming licence regulatory obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where lpt178's interests do not override your fundamental rights;
• Consent: Processing for marketing communications, where you have expressly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

lpt178 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. lpt178 shares personal data only in the following circumstances:

• Payment processors: Transaction data is shared with approved payment service providers (including Touch n Go, Boost, and partnered Malaysian banks) to the extent necessary to process your deposits and withdrawals;
• Identity verification providers: KYC documents and identity data may be shared with third-party identity verification services engaged by lpt178 under data processing agreements;
• Game providers: Limited technical session data (such as player session tokens, not personally identifiable information) is shared with third-party game studios to facilitate game delivery;
• Regulatory authorities: lpt178 may disclose personal data to the gaming licensing authority, financial intelligence units, or law enforcement agencies where required by law, court order, or gaming licence obligation;
• Business transfers: In the event of a merger, acquisition, or sale of lpt178's business, personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third-party data processors engaged by lpt178 are subject to contractual data processing agreements that prohibit them from processing your data for any purpose other than that specified by lpt178.

7. Cookies & Tracking Technologies

lpt178 uses cookies and similar tracking technologies on the lpt178.app platform for the following purposes:

• Essential cookies: Required for the platform to function, including session management, login state maintenance, and security token validation. These cookies cannot be disabled without breaking core platform functionality;
• Functional cookies: Remember your preferences (such as language settings and responsible gaming limit configurations) to improve your experience across sessions;
• Analytical cookies: Collect aggregated, anonymised data about how Members interact with the lpt178 platform to identify areas for improvement. No personally identifiable data is exported from these analytics.

lpt178 does not use third-party advertising cookies or behavioural tracking technologies that share your data with advertising networks. You may manage cookie preferences through your browser settings; note that disabling essential cookies will impair your ability to use the lpt178 platform.

8. Data Retention

lpt178 retains your personal data for as long as is necessary for the purposes set out in this Policy, subject to the following minimum retention periods required by our gaming licence and applicable law:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, as required by AML and gaming licensing obligations;
• Transaction records: Retained for a minimum of five (5) years from the transaction date;
• Gaming records: Retained for a minimum of three (3) years from the date of each gaming session;
• Support communications: Retained for two (2) years from the date of the last communication in a support interaction;
• Marketing consent records: Retained for as long as you hold a lpt178 account or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with lpt178's data disposal procedures.

9. Your Data Rights

Subject to applicable law and lpt178's regulatory obligations, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data lpt178 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most account information directly in your lpt178 account settings;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lpt178's legal retention obligations;
• Right to restrict processing: You may request that lpt178 restrict the processing of your data in certain circumstances, including where you contest the accuracy of the data or object to processing based on legitimate interests;
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Marketing communications can be stopped immediately through your lpt178 account settings or by contacting support.

To exercise any of the above rights, contact lpt178 at [email protected]. lpt178 will respond to data rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and lpt178 will notify you of any extension within the initial 30-day period.

10. Data Security

lpt178 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and the lpt178 platform;
• Encryption at rest for sensitive stored data, including KYC documents and account credentials;
• Hashed and salted password storage — lpt178 staff cannot view your password in plain text;
• Role-based access controls ensuring that employee access to personal data is limited to what is necessary for their job function;
• Anomalous login detection and automated session invalidation upon security flag triggers;
• Regular security assessments and penetration testing as part of gaming licence compliance.

Despite these measures, no online platform can guarantee absolute security. If lpt178 becomes aware of a data breach that poses a risk to your rights and freedoms, lpt178 will notify you and the relevant supervisory authority in accordance with applicable law.

11. Children & Minors

The lpt178 platform is strictly for individuals aged 21 and above. lpt178 does not knowingly collect personal data from persons under 21 years of age. If lpt178 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account closed immediately.

Account holders are responsible for ensuring that their lpt178 login credentials are not accessible to minors in their household. If you believe a minor has accessed or registered on lpt178, please contact us immediately at [email protected].

12. International Data Transfers

As lpt178 is an internationally licensed gaming platform, your personal data may be transferred to and processed in countries other than Malaysia — including jurisdictions where lpt178's data centres, game providers, or identity verification partners are located. Where such transfers occur, lpt178 ensures that appropriate safeguards are in place, including contractual data transfer agreements that require equivalent data protection standards to those applied by lpt178.

13. Changes to This Policy

lpt178 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Members by email to their registered address no less than seven (7) days before taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the lpt178 platform after the effective date of an updated Policy constitutes acceptance of the revised terms.

The current version of this Policy is always accessible at lpt178.app/privacy-policy.

14. Contact & Data Rights Requests

For all privacy-related queries, data rights requests, or concerns about how lpt178 handles your personal data, please contact the lpt178 Data Privacy team at [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line and describe your request clearly.

lpt178 aims to acknowledge all privacy-related correspondence within 48 hours and to provide a substantive response within thirty (30) calendar days. For requests that require account verification before processing, lpt178 may first ask you to confirm your identity to protect against unauthorised data disclosure.